Social Engagement Specialist (Automotive)
Vietnam
Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
A Hybrid working model
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
*This is a 12 months contract role and you will be assigned to the client's office
Location: Hanoi, Vietnam
Responsibilities
- Manage all incoming comments and inquiries from clients across various social media platforms.
- Provide prompt, professional, and personalized responses to all client communications.
- Identify and escalate urgent issues while ensuring all client concerns are addressed efficiently.
- Collaborate with different teams to ensure consistent and accurate information is relayed to clients.
- Monitor and report on feedback and online reviews, using this data to improve client services.
Community Engagement:
- Foster community interaction through creative and engaging strategies.
- Monitor page performance across all platforms and proactively identify trending topics relevant to the brand.
- Provide attentive user follow-up to strengthen brand loyalty.
- Basic understanding in social listening tool
Requirements
- Proven experience as a Community Specialist or similar role in client services.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think quickly under pressure.
- Familiarity with online platforms and social media.
- A customer-oriented approach with a passion for delivering exceptional service.
- Knowledge of the hospitality industry, would be advantageous.
- Experience in developing relationships and interacting with client
- Experience using social media management tools such as Sprout Social, Sprinklr, Hootsuite is a plus
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Happy Family
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WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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