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Application Support Specialist

Dhaka, Bangladesh

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

WPP Production is part of WPP. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. For more information, visit wpp.com

The Application Support Specialist will be working closely with the rest of global support team to provide first & second level support for our product suite & products from within WPP.

WHAT YOU’LL DO:

  • Provide first & second level support to end users via email, chat, and ticketing system.
  • Troubleshoot basic software, hardware, and logon issues.
  • Guide users through known solutions using internal documentation.
  • Escalate complex issues to the second-level team.
  • Monitor ticket queues and ensure timely follow-up
  • Document solutions and maintain knowledge base articles.
  • Assist with user access management (e.g., AD, Okta, O365).
  • Exposure to Okta or other identity platforms.
  • Follow up with product management team and clients with status of specific issues.

WHAT YOU’LL NEED:

Qualifications

  • A relevant bachelor’s or master’s degree from a reputed university
  • Excellent in written and spoken English with strong communication skill.
  • Willingness to work flexible shift to support a 24/5 operation.
  • Genuine passion for helping end users and delivering an exceptional support experience
  • Highly organized with strong problem-solving abilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proactive problem-solver who goes beyond scripts to understand issues and deliver effective solutions
  • Problem solving approach (this support team is there to solve problems, not just read a script rather to understand the script)

Work Experience

  • Previous experience supporting international teams.
  • Familiar with Fresh Service or other ticketing systems.
  • Previous experience in working with Okta, Office 365, User Management systems like Active Directory, Index etc.

#LI-FA1

Why work here: 
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment. 


Inclusion and Impact 
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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Please contact [email protected] if you need the job advert or form in another format.