Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. 

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. 

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

What does an Account Director do at Hogarth? 

As an Account Director you are a leader within the Client Services Department and are pivotal to the smooth running of the business. Our account handlers are responsible for client relationships, managing the team, building relationships with stakeholders, and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice and have a strong commercial acumen. 

Reporting lines and key stakeholders 

This role reports to the Business Director/Group Account Director (based in Singapore) and you will collaborate with stakeholders across all departments 

Responsibilities: 

• Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively 
• Work on adaptation campaign works 
• Work closely with BD/GAD on P&L, forecast, budgeting 
• Have financial responsibilities, including preparing cost estimates 
• Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
• Build relationships with key stakeholders, manage perceptions and expectations
• Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
• Understand how client, agency, and Hogarth relationships interact
• Manages teams to succesfuuly execute in a quick paced enviroenment across varied project types.
• Proven ability to make informed decisions and problem-solve based on sound knowledge
• Capability of working under pressure and to tight deadlines 

Financial Management 

• Works with interdisciplinary teams of creative, production and technologists to define and develop scopes and estimates of projects (goals, deliverables, schedule, and budget), helping to translate creative concepts into clear sets of deliverables with proper staffing  
• Owns project budget and tracking of all ongoing costs throughout the project lifecycle, reconciles estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients 

Risk Management 

• Focuses on delivering great work and proactively identifies barriers to creating great work and works to remove them, when applicable, raises more significant issues to senior management. 

Hogarth 

• Demonstrates an understanding of Hogarth's capabilities and production process.  

Day-to-day tasks can include 

• Distribute contact reports and agendas 
• Develops and maintains scopes, timelines and budgets 
• Coordination between Project/ Transcreation Management, Hogarth, client and agencies 
• Strive to better client and stakeholder relations
• Highlight and escalate quality control issues
• Handle all aspects of client campaigns from planning through to delivery
• Proven ability to make informed decisions and problem-solve based on sound knowledge 

Qualifications 

• At least 5-8 years in an advertising / production environment 
• Proven experience in primary and post-production (e.g. shoots, post-work process, etc.)  
• Sold understanding of production and the creative development process, content production, technology, quality assurance testing and marketing methodologies 
• A professional and approachable demeanour and the ability to thrive in the dynamic, highly matrixed agency environment 
• Knowledge from working in an advertising adaptation role preferred
• Focus on continuous improvements, delivering excellent quality and high levels of customer service
• Understanding of financial compliance procedures
• Sound technical understanding of client requirements
• Commercial acumen
• Excellent negotiation and problem-solving skills 

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Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.  We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging. 

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact [email protected] if you need the job advert or form in another format.

Data

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